I buy soap from them one time...
To: Ms. Soup
Sent: Tuesday, October 30, 2012 12:05 AM
Subject: Hurricane Sandy
For customers affected by Sandy, we hope you and your families are safe. Many of our staff members are on the east coast and know how stressful a time this can be. We want to help where we can.
This week, we will be working hard to keep our website and warehouses up and running so that we can continue to serve our customers where possible. Please note that delivery of shipments, especially those going to affected zones, may take longer than usual due to transportation issues (e.g. roads being blocked by flooding or damage). We are working with our carriers to minimize these disruptions, and will do the best we can.
Our dedicated customer care team is here if you need to reach us for any reason. Our in-bound phone system is having some problems at the moment, so the best way to reach us is via email at firstname.lastname@example.org. Given the situation, it may take a bit longer than expected for our team members to respond, but we will respond to all customers as quickly as we can.
The Soap.com Team
How to reach us: email@example.com
Sent: Tuesday, October 30, 2012 09:25 AM
To: Soap.com Customer Care
Subject: Re: Hurricane Sandy
Please deactivate my Soap.com account and remove me from your mailing list.
To: Ms. Soup
Sent: Tuesday, October 30, 2012 7:10 PM
Subject: RE: Hurricane Sandy
Thanks for your email. We certainly don't mean to bug you with any extra emails so I apologize for any inconvenience this may have caused. I know what it's like to receive extra messages you probably don't need and I usually unsubscribe from these as well.
I am more than happy to process this request for you and have removed your name and email address from our emailing list and have deactivated your account. This normally takes about 24-48 hours to process in our system so it is possible for you to still receive any emails that were scheduled to go out to our customers. After this period, going forward, you will not receive any more notifications via email.
Please don't hesitate to contact us if there is anything else we can help you with. You can reach us at 1800-SOAP123 or Customercare@soap.com. We are here to help 24 hours a day, 7 days a week.